Frequently Asked Questions

Receipt Submission

1. I am having issues uploading my receipt

   Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists we also recommend trying a different device. Please Contact Us if you require further assistance.

2. What should I do if my receipt is too long?

   If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

3. I have a question not listed.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.
   
   Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays).
   
   All emails will be responded to within 2-5 business days, in the order they were received.

Gift Card & eGift Card

1. Where can I use my Gift Card or eGift Card?

   Card can be used for purchases at the specified merchant on the card.

2. What if my Gift Card or eGift Card is lost or stolen?

   If you have lost your eGift Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the eGift Card. If the eGift Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us

3. Will my Gift Card or eGift Card expire?

   Most national merchants do not have an expiration date for their Gift Card and eGift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

4. Can I use this in U.S. territories?

   No, Gift Cards and eGift Cards are valid in the U.S. only, excluding territories.

Other FAQ

1. I have a question not listed above.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

   Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.