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On the website where you are asked to enter the security code there should be an image with five letters - this is the security code that we use to prevent fraud. Please simply type in the letters you see in the image. You do not need to worry about spaces or capitalizing the letters since they should all be lowercase.
Hollywood Movie Money certificates are limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired certificates once the promotion has ended or the specific movie is no longer in theaters.
The address printed on the certificate is the address for Hollywood Movie Money, and it is not related to the theater you selected. The address printed is for theater use only, and will be used when the theater processes your certificate for payment.
If you are redeeming a movie certificate for a child and do not know whose name to enter, it is best to register the certificate in the name of the adult who would be presenting the certificate at the movie theater (because the movie theaters are trained to check for photo identification).

If you have printed the certificate in the wrong individual's name, please note that once the code has been activated there is no way to change the name that the certificate is registered to. You are welcome to give your certificate to a friend to use at a participating theater, but it is ultimately at the theater's discretion whether or not they will accept the ticket in someone else's name. If you go as a group you should not have any trouble using the certificates, as long as the person whose name is on the certificate is present at the theater.
Yes. When you select a particular theater, the certificate prints out in a format that can be processed at that theater; however in most cases, it can also be processed at other participating theaters. You can visit our theater locator site and enter in your zip code and the specific promo code that is printed on your certificate, and this will give you a list of all the theaters that will accept your certificate. You are welcome to attend any theater listed under that specific promo code.
Please note, your certificate is only valid through the expiration date listed or until the specific movie is no longer in theaters (whichever comes first). If the specific movie listed on your certificate is no longer playing at any participating theaters in your area, then your certificate is no longer valid and cannot be replaced.
Please print out your Hollywood Movie Money certificate and take it to a participating theater's box office. Present your certificate to the cashier as payment for your movie ticket and have an ID as the cashier may ask for it. If you have redeemed multiple codes with unique numbers on each certificate, they may be used for the same movie showing as long as the person whose name is indicated on each certificate is present.
The theater's admission price is higher than my certificate value
You are responsible to pay the difference between the certificate value and the theater's admission price using cash or a credit card.

The theater's admission price is less than my certificate value
No credit or change will be given for any unused portion of a Hollywood Movie Money certificate. Your certificate is only valid according to the restrictions stated on the certificate. Any unused portion of the certificate is not valid to be used to purchase additional movie admissions or concessions.
Hollywood Movie Money certificates are not valid to use to buy tickets online. The certificates are only valid at a participating theater's box office. If the movie theater is willing to sell tickets in advance then you may use your certificate to do so. However this can only be done in-person at the movie theater box office.
Please check the error message at the top of the page for details of what error has occurred.

Security code entered was incorrect:
Please try a new security code and enter just the letters you see in the image.

Rewards code was entered incorrectly:
Please check your rewards code and try again. Be sure you are entering the code exactly as it is printed and that you are not entering any spaces.

Some helpful tips for the digits AFTER the dash:
Look carefully at any characters that are '8', 'B', or 'E', as these are easy to mix up.
The codes do not include '0' or 'O', so this character might be a 'D' or 'C'
The codes do not include 'Z', so this character might be a '2'
The codes do not include 'S', so this character might be a '5'
(This information does not apply to digits listed before the dash)

Code has already been entered:
Once your code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email when you activated the code. This email will include a link to print out your certificate. Please check your confirmation email and you should be able to print out your certificate. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

Code has expired:
Once the rewards code expires, it can no longer be activated on the website and the movie certificates are no longer available. Hollywood Movie Money provides certificates as part of limited time offers which coincide with the release of specific movies or specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired rewards codes once the promotion has ended.
  • You must currently have access to a printer.
  • Your printer must be turned on, and it must have paper and ink.
  • You must have the latest version of Adobe Reader installed. Click here to install Adobe Reader.
  • Click 'Print Certificate', and the certificate page should open in Adobe Acrobat. Click the printer icon from Adobe Acrobat to print the page.

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