Frequently Asked Questions

Account Help

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  1. Once you create your account, you will need to verify your email address. Check your email that was used during account creation and there will be a verification email. Click on the link within that email to verify your email address. Once the verification is complete, you may start uploading your receipt(s) and redeeming rewards on your account.

  2. Yes, you must create an account and upload your qualifying receipt(s) in order to receive your reward(s).

  3. You must verify your email address before you can start uploading receipts in your account. The verification email may be directed to your junk mail or spam folders, so you should check these folders as well.

  4. If you didn't get the verification email or can't find it, sign into your account and click on "Account Overview" at the top of the page. Then click, "Resend Email" and check your email.

  5. Sign into your account and click on "Edit Account" at the top of the page. Then follow the instructions to update your account information.

  6. Sign into your account and click "Edit Account" at the top of the page. Click "Change Password", then enter your old password and your new password to update.

  7. Go to the account Login page and click "Forgot My Password". You will receive an email with a link and instructions to reset your password.

  8. No, your account is used and accessible for this promotion only.

  9. Sign into your account and click on "Edit Account” at the top of the page, then select "Close Account". You will be asked to click "Close Account" again as confirmation and then your account will be closed. All information related to your account including your personal information and any rewards redeemed will be closed. Once you close your account, you will not be able to create another account with the same email address.

  10. On the website where you are asked to enter the security code there should be an image with five letters - this is the security code that we use to prevent fraud. Please simply type in the letters you see in the image.

  11. Please check the error message at the top of the page for details of what error has occurred. If the error message states that the security code you entered was incorrect, please try a new security code and enter just the letters you see in the image.

  12. Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists we also recommend trying a different device. Please contact Customer Service if you require further assistance.

  13. If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

  14. Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service is available Monday through Friday (excluding holidays). All emails will be responded to within 2 business days, in the order they were received.

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