Frequently Asked Questions


  1. Be sure you are entering the code exactly as it is printed.

    Some helpful tips if your code is hard to read:
    • The codes do not include '0' or 'O', so this character might be a 'D' or 'C'
    • The codes do not include 'Z', so this character might be a '2'
    • The codes do not include 'S', so this character might be a '5'
    • The codes do not include 'B', so this character might be an '8' or 'E'
  2. On the website where you are asked to enter the security code there should be an image with five letters - this is the security code that we use to prevent fraud. Please simply type in the letters you see in the image. You do not need to worry about spaces or capitalizing the letters since they should all be lowercase.
  3. Please check the error message at the top of the page for details of what error has occurred.
    • If the error message states that the security code you entered was incorrect, please try a new security code and enter just the letters you see in the image.
    • If the error message states you are entering your rewards code incorrectly, please check your rewards code and try again.
    • If the error message states that your code has already been entered, please proceed to question 4 below.
    • If the error message states that your code has expired, please proceed to question 5 below.
  4. Once your code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email when you activated the code. This email will include a link to print out your certificate. Please check your confirmation email and you should be able to print out your certificate. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.
  5. Once the rewards code expires, it can no longer be activated on the website and the movie certificates are no longer available. Hollywood Movie Money provides certificates as part of limited time offers which coincide with the release of specific movies or specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired rewards codes once the promotion has ended.
    • You must currently have access to a printer.
    • Your printer must be turned on, and it must have paper and ink.
    • You must have the latest version of Adobe Reader installed. Click here to install Adobe Reader.
    • Click 'Print Certificate', and the certificate page should open in Adobe Acrobat. Click the printer icon from Adobe Acrobat to print the page.
  6. The movie theaters are trained to check for photo identification, which is why the activation website instructs you to enter the information of the person who will be using the certificate. You are welcome to give your certificate to a friend to use at a participating theater, but it is ultimately at the theater's discretion whether or not they will accept the ticket in someone else's name. If you go as a group you should not have any trouble using the certificates, as long as the person whose name is on the certificate(s) is present at the theater.
  7. The movie theaters are trained to check for photo identification, so it is best to register the certificate in the name of the adult who would be presenting the certificate at the movie theater.
  8. The address printed on the certificate is the address for Hollywood Movie Money, and it is not related to the theater you selected. The address printed is for theater use only, and will be used when the theater processes your certificate for payment.
  9. Yes. When you select a particular theater, the certificate prints out in a format that can be processed at that theater; however in most cases, it can also be processed at other participating theaters. You can visit our theater locator site and enter in your zip code and the specific promo code that is printed on your certificate, and this will give you a list of all the theaters that will accept your certificate. You are welcome to attend any theater listed under that specific promo code.
  10. A black and white print-out is still a valid certificate, as long as your certificate includes the unique 16-digit number and other information that prints on the bottom portion of the certificate.
  11. Please print out your Hollywood Movie Money certificate and take it to a participating theater's box office. Present your certificate to the cashier as payment for your movie ticket and have an ID as the cashier may ask for it. If you have redeemed multiple codes with unique numbers on each certificate, they may be used for the same movie showing as long as the person whose name is indicated on each certificate is present.

  12. Please visit our theater locator site for a list of participating theaters and show times in your area. You will need to enter your zip code and the specific promo code that is printed on your certificate.
  13. Hollywood Movie Money certificates are not valid to use to buy tickets online. The certificates are only valid at a participating theater's box office. If the movie theater is willing to sell tickets in advance then you may use your certificate to do so. However this can only be done in-person at the movie theater box office.
  14. Yes, but you are responsible to pay the difference between the certificate value and the theater's admission price using cash or a credit card.
  15. No. No credit or change will be given for any unused portion of a Hollywood Movie Money certificate. Your certificate is only valid according to the restrictions stated on the certificate.
  16. Hollywood Movie Money sends you a confirmation email, which includes a link to print your certificate. Please note, if you are having a difficult time finding your confirmation email, it may have been directed to your junk mail or spam folders. You should check these folders as well. Lost or misplaced certificates will not be replaced or refunded.
  17. No mechanically reproduced, forged, or altered certificates will be accepted. Fraudulent submission could result in federal prosecution under fraud statutes.
  18. Hollywood Movie Money operates independently from the theaters. If you have questions regarding topics such as available theater amenities, ticket category age policies, or when a particular movie will be coming to your location, you should contact your local theater directly.

  19. Hollywood Movie Money certificates are limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired certificates once the promotion has ended or the specific movie is no longer in theaters.
  20. Please note, your certificate is only valid through the expiration date listed or until the specific movie is no longer in theaters (whichever comes first). If the specific movie listed on your certificate is no longer playing at any participating theaters in your area, your certificate cannot be replaced.

  21. Unfortunately, in-store promotions are limited time offers which usually coincide with the release of specific movies. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired certificates once the promotion has ended.
  22. Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8:00 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2 business days, in the order they were received.